FAQ

Sizing

What size should I order?

We are always willing to help our customers get the perfect fit. We can be contacted to help you decide which size would be best for you. We can be reached by phone, text message, email or Facebook and IG Messenger.

Click HERE to view size charts to some of our most popular lines. 

 

Ordering

Can I place my order over the phone? 

Absolutely! We would love to help you order over the phone!

You can reach us in the store Monday through Saturday from 10:00am to 5:00pm EST. We are closed on Sundays.

It is always helpful, but not necessary, to please have the product name(s) of the piece(s) you want to purchase on hand when you call. This will help us speed up the process of your order being shipped.

Please note that we are unable to take PayPal orders over the phone.

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments, PayPal and Venmo. 

Will I be charged sales tax on my order?

Applicable sales tax will be added automatically to your order if appropriate based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.

How do I apply a gift card code or a promo code at checkout?

At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".

I need to change something on my order. How can I do that?

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! We strive to get your order fulfilled and shipped out as fast as possible. If you have received a shipping confirmation, please know that your package has left the store and is on the way to you. No changes can be made after the item has shipped.

Where is my order confirmation?

As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order.

Shipping

When will my order ship?

Please see our delivery/shipping option section for more details.

Returns

View our full Return Policy here

How long does it take to process my return?

Once the delivery man drops off your return to the store, your return will be processed within 3-5 business days. A ready-to-be-spent gift card will be issued via email to the address used to place the original order.

Can I return or exchange items that were purchased on sale?

All sale items are final and cannot be returned.

 

General


Do you have gift cards?

Yes we do! You can purchase gift cards here.

How will my eGift Card be sent to the recipient?

All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.

Does my gift card code or store credit expire?

Gift card codes and store credit codes do not expire.

Do you have any store locations?

We do! Ziabird is located in Wilmington, NC! 

Our address is:

1900 Eastwood Road, Suite 9

Wilmington, NC 28403