Return Policy

Return policy

Online Return Policy
Full price merchandise purchased online can be shipped back within 14 days from the date of receipt to receive a refund or store credit. All items must be returned in unworn and otherwise perfect condition with original tags attached. Returns that do not meet our policy will not be accepted and will be sent back to you. Sale items purchased online are final sale—no refunds or exchanges.

   

In Store Return Policy
Full price merchandise purchased in store may be returned within 10 days of purchase for exchange or store credit only, provided the item(s) are in unworn and otherwise perfect condition with the original tags attached. Sale or otherwise discounted items, any special orders purchased in store are considered final sale – no returns or exchanges.

   

Refunds & Returning Items
Refunds will be credited to your original form of payment, less any shipping charges. You will receive an email confirmation when your refund is issued. Depending on the processing speed of your credit card company, it may take up to 10 business days for the credit to post to your account statement.

To request a return, please email info@ziabird.com

*** ALL “SALE” ITEMS ARE FINAL SALE!***

 

Trunk Show Pieces

All trunk show purchases are final sale. Trunk show jewelry is one of a kind and not returnable or refundable.